BT - Bad for Business

I’m not sure if anyone else has had the same experience as us but, I feel it necessary to inform all other small businesses (I cannot comment for medium and large businesses) how bad BT is. It’s not only cost but service and products as well.

We first signed up with BT back in 2004 for landlines, broadband, website and e-mails. Our e-mails have had continual problems, almost weekly, where multiple e-mails are sent. BT is still yet to provide a solution. Once even suggesting we change some network configurations which resulted in our network being down for a week.

The landlines have generally worked, that is after the engineer has been called out again after installing them in the office but failing to do everything right at the Exchange. This has happened both times we have had lines installed.

Then there was the office move. BT offers a specialised office move service. DON'T USE IT. Not one thing went right. Confirmed times were missed. Broadband was not available when they said and the method they suggested has led to confusion ever since.

Then there is the "famous" BT Customer service. Rather than listen to the customer they: -

a. Interrupt
b. Argue
c. Fail to listen to reason
d. Often fail to respond to e-mail queries
e. Fail to meet their SLA
f. Offer truly pathetic compensation packages (Thanks for the 1 months free rental, im sure that’s what 2 weeks of complete business downtime cost us)
g. Good luck getting through to the correct department or person

The annoying thing is that with a different department and contact for everything and the complete necessity of all these systems to be running smoothly 100% of the time it is difficult to move away. However, we are getting there. New phone lines are in; a new ISP has been sourced. Just broadband and e-mails to go!!!

I could go on for ages but then BT would be costing me more money. My advice, just don't use them. G & G Recruitment will continue to try and remove all trace of BT from their office.